Privacy Policy

1. Data controller

The data controller is Elding, a French SAS registered under SIREN number 104 717 681, with its registered office at 1 rue du Clos, 77510 Tretoire, France. For any question about your data, write to us at contact@elding.fr or by post at this address, for the attention of Noe Lienard.

2. Data we collect

Account: email address, name and photo if you sign in with Google, language preference.

Content: your messages, the files you send (images, videos), the generated videos and their settings.

Usage and billing: credit balance and history, plan, Stripe customer and subscription identifiers. Your payment details are handled only by Stripe; we never see or store them.

Technical data: security logs, IP address and counters used to limit abuse.

3. Purposes and legal bases

Providing the service and managing your account, credits and payments: performance of the contract.

Securing the service, preventing fraud and abuse, improving reliability: legitimate interest.

Meeting our accounting, tax and legal obligations: legal obligation. Sending you service emails (login code, account deletion): performance of the contract.

4. Artificial intelligence

To generate a video, your instructions and reference images are sent to the relevant model providers; to remove the background, your video is sent to a cutout service. Flick AI does not use your content to train its own models. Each provider applies its own rules, described in its terms.

5. Recipients and processors

Your data is processed by providers acting on our behalf: Vercel (hosting and AI gateway), Supabase (database, authentication and file storage), Stripe (payments), Resend (emails), Google (sign-in), fal (video cutout) and the video generation and chat model providers (Google, ByteDance, Kuaishou, MiniMax, Anthropic).

Some are located outside the European Union, notably in the United States. Transfers rely on the safeguards provided by the GDPR (adequacy decision or standard contractual clauses). We do not sell your data.

6. Retention

Account data and content are kept as long as the account exists and deleted when it is deleted. Files that were uploaded but never attached to a message are purged after one day.

Accounting records and billing data are kept for 10 years, as required by law. Technical logs are kept for a limited time.

7. Your rights

You have the rights of access, rectification, erasure, objection, restriction and portability, and the right to set instructions for your data after your death. You can delete your account directly in the settings.

To exercise your rights, write to us at the address above. You can also lodge a complaint with the CNIL (cnil.fr), the French data protection authority.

8. Cookies

Flick AI only uses strictly necessary cookies: the login session and your language choice. They do not require consent. We use no advertising cookies.

9. Security and minors

Exchanges are encrypted, files are stored in private spaces and data access is restricted per account. No system is infallible: in the event of a data breach that poses a risk, we inform you and notify the CNIL within the legal deadlines.

The service is not allowed for people under 16.

10. Changes

We may update this policy. The date of the last update is shown at the top of the page; for an important change, we will let you know.